Refund and Cancellation Policy

At Panda Guys, we are committed to providing exceptional digital marketing services tailored to your business needs. However, we understand that circumstances may arise that require a change in your plans. This Refund and Cancellation Policy outlines the terms and conditions regarding service cancellations and refunds.

1. Cancellation of Services

If you wish to cancel any of our services, please provide a written notice via email to your assigned account manager or contact us at [support email/phone number]. Cancellations will be effective on the date we receive your written notice.

1.1. Cancellations Prior to Project Commencement:

• If a cancellation request is made before the commencement of the project or campaign, you will be entitled to a full refund of any fees paid, excluding any non-refundable deposits or setup fees if applicable.

1.2. Cancellations After Project Commencement:

• If a cancellation request is made after the project or campaign has commenced, no refunds will be provided for the work already completed or services rendered up to the cancellation date.
• Any prepaid fees for future services or campaigns will be refunded on a prorated basis, deducting the costs of work already completed.

2. Refund Policy

We strive for the highest quality of service and client satisfaction. Refunds will be issued under the following conditions:

2.1. Refund Eligibility:

• Refunds will only be issued if the cancellation request meets the criteria set out in Section 1.
• If you are dissatisfied with our services, we will work with you to resolve the issues. Refund requests based on dissatisfaction must be made within 15 days of service delivery. Refunds, if applicable, will be at the discretion of the management team based on the nature of the service provided.

2.2. Non-Refundable Fees:

• Any fees related to third-party tools, software, or advertising costs incurred on behalf of the client are non-refundable.
• One-time setup fees, consultation fees, or initial strategy development fees are non-refundable unless otherwise specified.

3. Termination by Panda Guys

Panda Guys reserves the right to terminate any project or service agreement in the event of non-payment, breach of contract, or unethical business practices by the client. In such cases, refunds will be assessed on a case-by-case basis, and any outstanding fees for services rendered up to the termination date will remain due.

4. Contact Information

For any questions or concerns regarding cancellations or refunds, please contact our support team at:

Email: Info@pandaguys.in
Phone:  +91-977-393-0181